Buyer Information
Purchase, Payment & Delivery Terms
Everything a customer or payment partner needs before a purchase: what we sell, what it costs, how it is paid for, how it is delivered, and how refunds work.
This document is provided for transparency and is not legal advice. Have counsel review it before publishing.
1. Business identity and contact
TopTier Academy is an online education provider selling digital educational programs, live instruction, mentorship access, and digital learning resources. Customer support: support@toptieracademy.com, Monday to Friday. Pre-purchase questions are answered on the Support page and by email before any payment is taken.
2. What is sold on this site
Only digital educational programs. TopTier Academy does not sell, offer, promote, broker, or provide gambling, sports wagering, lotteries, contests of chance, trade alerts, signal services, managed accounts, securities, or any product in which a customer risks funds with us. Nothing on this site is a financial, investment, legal, or tax service.
3. Prices and currency
All prices are shown in U.S. dollars, inclusive of the deliverables listed on each program page, with no hidden or automatically added fees. Current catalogue: Academy Elite Mentorship — $2,500 USD, one-time payment, 12-month program access. TopTier Premier Mentorship — $3,500 USD, one-time payment — not a subscription, no recurring charges, 12-month structured program with 24-month access to program resources. Applicable taxes, if any, are shown at checkout before payment is confirmed.
4. Payment methods and pay-over-time plans
Enrollment is processed by our payment provider. Accepted methods include major credit and debit cards and, where offered by the provider, buy-now-pay-later / pay-over-time plans such as installment schedules. When a pay-over-time plan is used, the total amount payable equals the program price shown on this site — TopTier Academy adds no surcharge, interest, or fee for choosing an installment plan. The full plan schedule, any provider fees, and the provider's own terms are presented by that provider before you confirm. Programs are one-time purchases: there are no subscriptions, no auto-renewals, and no recurring charges from TopTier Academy.
5. Delivery of the product
All programs are delivered digitally — nothing is shipped. Access instructions are emailed to the address given at checkout immediately after a successful payment, and in all cases within 24 hours. That email contains the student login, community invite, resource library access, and the live class schedule where applicable. If the email has not arrived within 24 hours, contact support@toptieracademy.com and we will re-issue access.
6. Access period
Each program page states its access period, and the same period is repeated in the checkout summary before payment. Access runs from the date of enrollment and does not renew automatically; expiry does not trigger any further charge.
7. Cancellation and refunds
Refund eligibility, the 14-day request window, cancellation of installment arrangements, and the request process are set out in full in the Refund Policy, which is linked from every page footer and from the checkout page. Approved refunds are returned to the original payment method, including to a pay-over-time provider where that method was used, within 5–10 business days.
8. Customer disputes and chargebacks
We ask customers to email support@toptieracademy.com before opening a dispute so we can resolve it directly; we respond to refund and billing enquiries within 3 business days. Where a payment provider or pay-over-time partner opens a dispute on a customer's behalf, we respond with the order record, delivery confirmation, and access log within the provider's required timeframe.
9. No guarantees or income claims
TopTier Academy makes no income, profit, performance, or outcome claims. No testimonials, statistics, or earnings figures are published on this site. Trading and investing involve substantial risk, including loss of capital; students are responsible for their own independent decisions. Purchasing an education program does not create any expectation of financial return.
10. Eligibility
Enrollment is available to customers aged 18 or over. Enrollment is personal to the student and may not be shared, resold, or transferred, as set out in the Terms of Service.