Legal
Refund Policy
Our refund and cancellation terms, stated plainly so students and payment providers can see exactly how they work.
This document is provided for transparency and is not legal advice. Have counsel review it before publishing.
1. Refund window
Students may request a refund within 14 days of enrollment, provided they have not consumed a substantial portion of the program. Substantial consumption means completing more than 20% of the curriculum modules, downloading the bulk of the resource library, or attending more than one live mentorship session.
2. Digital delivery
Our programs are digital and access is granted immediately after enrollment. Because materials can be downloaded and retained, refund eligibility is tied to usage as described above rather than to access alone.
3. Non-refundable circumstances
Refunds are not available after the 14-day window, after substantial consumption of the program, or where a student has been removed from the program for violating the Terms of Service.
4. Upgrades
Upgrade payments (the difference between two tiers) follow the same 14-day window, measured from the upgrade date and applied to the upgraded portion of the program.
5. Installment plans
Where an installment arrangement has been agreed in writing, cancelling stops future installments from the cancellation date; installments already paid are refundable only if the request meets the conditions above.
6. How to request a refund
Email support@toptieracademy.com from the address used at enrollment with your name and order details. We respond within 3 business days, and approved refunds are returned to the original payment method within 5–10 business days depending on your bank.
7. Chargebacks
We ask students to contact support before filing a chargeback so we can resolve the issue directly. Access to program materials is suspended while a chargeback is under review.